Customer story / AceZone
Sona in AceZone’s customer support.
When a customer writes in, Sona brings together product knowledge, order information and a draft reply. AceZone’s team can review, edit and approve.
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About AceZone
Audio for gaming and esports.
AceZone develops headsets for gaming and esports and sells them through its webshop. The team uses Sona as part of its workflow for incoming customer emails.
Visit AceZoneProduct knowledge as the starting point
Reply drafts draw on AceZone’s product knowledge and webshop information, giving the team the store’s own information to work with.
Order context for the reply
When an enquiry concerns an order, Sona can look up the details in Shopify. The integration also supports relevant order actions.
The team can edit and approve
The team can review and edit reply drafts and approve relevant order actions before they are carried out.